Edmonton's Preferred
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Changing your water softener salt is simple: just lift the lid on the brine tank and pour new salt directly into the tank—no need to remove old salt unless it’s hardened or formed a crust (called bridging). Use a high-quality softener salt and avoid overfilling; aim to keep it about half to three-quarters full.

Not a fan of hauling heavy bags? Our ProWater Softener Membership takes care of everything—we pick up, deliver, and even fill your tank for you. You’ll never have to worry about doing it yourself again.

First, shut off the main water supply to prevent further damage. If the burst pipe is near any electrical outlets or appliances, turn off the electricity at the breaker box. Avoid standing in water to prevent electrical shock. Once you’ve secured the area, call a professional plumbing company to assess and repair the damage.

Most standard hot water tanks take 30 to 60 minutes to fully reheat after being drained.

Here’s what affects that timing:

• Tank size (40 vs 50 gallon)

• Gas vs electric

• Age of the unit

• Sediment buildup

• Incoming water temperature (hello, Alberta winters 👋)

If it’s taking longer than an hour to reheat, that’s often a sign something isn’t working properly. If you’re trying to decide on whether you need maintenance, repairs, or a whole new tank, reach out to our friendly customer care team! They can send one of our Technical Home Advisors out to help you make the best decision for your home.

ProSolutions Inc. stands out due to our commitment to fast and reliable service, especially in emergencies like burst pipes. With over 30 years of experience in Edmonton, our trained residential plumbers are equipped with advanced tools and technology to handle burst pipe repairs efficiently. Plus, our upfront pricing ensures no hidden costs, and our no overtime fee policy guarantees affordability even in emergencies.

The difference between a boiler and a hot water tank has to do with the way in which each uses the hot water that it produces.

Both boilers and hot water tanks take cool water, heat this water and then distribute it throughout a home via pipes. However, the water that is heated by a boiler is distributed throughout the home via pipes, radiators and radiant in-floor systems in order to heat it – to keep the rooms, floors, garage, etc. comfortable and warm.

On the other hand, a hot water tank heats water that is used for cooking and cleaning purposes – for showers, dishwashing, laundry, etc.

Yes, at ProSolutions Inc., we stand by the quality of our work. Every service we provide comes with our 5-Star Service Guarantee. Additionally, we offer a Property Protection Guarantee, ensuring that your personal property is safeguarded during our repair process. If any damage occurs, we commit to repairing or replacing it.

Not all plumbing issues require immediate attention. However, there are several common problems that should be addressed as quickly as possible. Issues that count as a plumbing emergency including burst pipes, frozen pipes, clogged toilets, leaky faucets, and no hot water. Although some of these issues can be addressed quickly by the homeowner, others may require the immediate attention of a qualified professional plumber. If you believe you have a plumbing emergency, there are several emergency plumbers in Edmonton that you can contact. When seeking emergency plumbing services, be sure to ask the plumber if you will be paying a premium price for their emergency services. Professional plumbing companies, like ProSolutions Plumbing, Heating & Air Conditioning, will provide upfront pricing and will not charge premium emergency prices.

Common reasons include:

• Failed heating element (electric)

• Faulty gas control valve

• Sediment buildup inside the tank

• Aging equipment (8–12+ years old)

• Undersized tank for your household

If your showers are turning cold halfway through, your tank might be telling you something!

Our team can help you find the true issue behind your water heater taking it’s sweet time. Give us a shout and learn about your hot water tank options, and learn the difference between a hot water tank and a tankless hot water system.