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ProSolutions Privacy Policy

Last Updated: April 15, 2025.

ProSolutions Plumbing, Heating & Air Conditioning Inc. (“ProSolutions”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information we collect, use, and disclose in accordance with Alberta’s Personal Information Protection Act (PIPA) and other applicable laws This Privacy Policy outlines how we manage personal information collected through our website www.prosolutionsinc.ca through direct communication, and in the course of providing our services.

1. What Information We Collect

We collect personal information in the following ways:

Information you provide directly to us:

  • Full name
  • Email address
  • Phone number
  • Mailing or service address
  • Billing or payment details (if applicable)
  • Details about your home, HVAC, plumbing, or electrical system
  • Feedback, reviews, or other communications

Information collected automatically through our website:

  • IP address
  • Device type and browser
  • Geographic location (approximate)
  • Website usage data, including pages visited, time on page, and click behavior
  • Cookies and other tracking technologies (see Section 6)

2. Why We Collect Your Information

We collect, use, and disclose personal information for the following purposes:

  • To schedule and provide plumbing, heating, and air conditioning services
  • To respond to customer inquiries and provide quotes
  • To send appointment reminders, service updates, or follow-ups
  • To process payments and invoices
  • To improve our website, services, and customer experience
  • To deliver promotional materials and newsletters (only with your consent)
  • To comply with applicable legal and regulatory requirements

3. Your Consent

By submitting your personal information to us, you consent to our collection, use, and disclosure as outlined in this policy. You may withdraw your consent at any time, subject to legal and contractual obligations, by contacting us at:

4. Sharing Your Information

We do not sell or rent your personal information. We may share your information with trusted third parties under strict confidentiality, including:

  • Payment processors
  • IT service providers or website hosts
  • Customer relationship and communication platforms (e.g., email, SMS)
  • Legal or regulatory bodies, when required by law

All third parties must comply with applicable privacy laws and our contractual terms.

5. Access, Correction, and Retention

You have the right to:

  • Access your personal information held by us
  • Request corrections to your personal information
  • Withdraw consent for specific uses of your data (where lawful)

We retain personal information only as long as necessary for the purposes stated above or as required by law. Once no longer required, your information will be securely destroyed or anonymized. To make a request, contact:

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Analyze website traffic and usage
  • Improve site functionality and performance
  • Tailor marketing based on your preferences. Including but not limited to:
    • Google Advertising & Analytics: We use Google Ads and Google Analytics to understand how visitors use our website and to deliver more relevant advertisements. These tools may use cookies or device identifiers to track your interactions. Google and its partners may show our ads across the internet based on your visits to our website.
    • We use Meta advertising platforms, including Facebook and Instagram, to reach new and existing customers. The Meta Pixel allows us to measure ad performance and deliver relevant ads based on your site behavior.

You can adjust your browser settings to block cookies or notify you when cookies are being used. However, disabling cookies may affect website functionality. Further adjustments and information can be found for Google at https://policies.google.com/technologies/partner-sites or https://myadcenter.google.com, and for Meta via https://www.facebook.com/adpreferences/ad_settings.

7. Protecting Your Information

We take reasonable and appropriate measures to safeguard your personal information from unauthorized access, loss, theft, misuse, or alteration. These include:

  • Encrypted data transmission via SSL
  • Access controls and staff confidentiality agreements
  • Secure storage systems for physical and digital records

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such information being collected, it will be deleted promptly.

9. Third-Party Links

Our website may contain links to external websites or services. We are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.

10. Policy Updates

We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date at the top. Your continued use of our services or website constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at: ProSolutions Plumbing, Heating & Air Conditioning Inc.

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