ProSolutions - Plumbing, Heating & Air Conditioning
BBB Accredited Business
2023 Best Plumbing Company in Edmonton
Rated: 4.8 / 5 
Read  100's of Reviews
Emergency Heating Repairs available 24/7
Rated: 4.8 / 5 
Read 100s of Reviews

FAQ Category: Plumbing Service

ProSolutions Inc. stands out due to our commitment to fast and reliable service, especially in emergencies like burst pipes. With over 30 years of experience in Edmonton, our trained residential plumbers are equipped with advanced tools and technology to handle burst pipe repairs efficiently. Plus, our upfront pricing ensures no hidden costs, and our no overtime fee policy guarantees affordability even in emergencies.

Installing a water softener doesn’t take too long when a professional technician is completing the installation. As long as no unforeseen setbacks or problems are encountered, a professional plumber should be able to install a water softener in about two to three hours. Choosing to have your water softener installed by an expert is a good idea, as this will ensure that it is installed and working properly, helping to prevent problems down the road. In addition, water softeners are available in various makes and models and an experienced technician can help you find the best system for your home and your family.

Salt should be refilled every 1 to 3 months, depending on your water usage, tank size, and family size. In Edmonton, with our harder water, most households check their salt monthly—especially during peak use seasons like winter.

A good rule of thumb: if the tank is less than half full, it’s time to top it up. But if that feels like one more thing to remember, our ProWater Softener Salt Membership makes it easy—we track your needs and deliver salt on a regular schedule, so your softener is always ready to go.

First, shut off the main water supply to prevent further damage. If the burst pipe is near any electrical outlets or appliances, turn off the electricity at the breaker box. Avoid standing in water to prevent electrical shock. Once you’ve secured the area, call a professional plumbing company to assess and repair the damage.

The difference between a boiler and a hot water tank has to do with the way in which each uses the hot water that it produces.

Both boilers and hot water tanks take cool water, heat this water and then distribute it throughout a home via pipes. However, the water that is heated by a boiler is distributed throughout the home via pipes, radiators and radiant in-floor systems in order to heat it – to keep the rooms, floors, garage, etc. comfortable and warm.

On the other hand, a hot water tank heats water that is used for cooking and cleaning purposes – for showers, dishwashing, laundry, etc.

ProSolutions Inc. understands the urgency of a burst pipe situation. We offer priority service for such emergencies, ensuring that our expert technicians reach your location promptly to mitigate damage and start the repair process. Call ProSolutions Inc. at 780-809-9617 for immediate assistance.

On average, sump pumps last about 10 years. As with any other appliance in your home, a sump pump can become damaged and may need to be replaced as it gets older or experiences more use. Unfortunately, unlike other appliances, it isn’t always obvious when a sump pump has reached the end of its life. In fact, this isn’t usually detected until the sump pump should be working but fails to do its job.

In order to prevent your sump pump from failing when you need it most, reach out to ProSolutions and ask us about our sump pump services. If you notice that there is no water in the sump pit when your pump is running, if you see rust, if there is a musty or dank odour in your basement, if you hear strange noises coming from your sump pump or if the pump is failing to run automatically.

If your drain is clogged with hair, baking soda can dissolve hair in a drain

To try this safe and easy method at home – first, pour a cup of baking soda down the drain. Then pour a cup of vinegar (white vinegar) down. Allow the mixture to sit for several minutes. Keep an eye out for bubbling in the drain (this is caused by the reaction between the baking soda and vinegar). Once the bubbling stops, wait a few more minutes then pour some hot water down the drain. Repeat until the clog is cleared. Keep at it, it can take a long time.

With a heavy-duty clog, you might need something more powerful. In this case, try snaking the drain, plunging it or calling a local Edmonton drain cleaning company to get the job done. 

ProSolutions no longer provides drain cleaning services, however we are happy to help if you decide to replace your fixtures!  

Sump pumps need annual maintenance. Like other appliances in your home, a sump pump should be maintained and serviced on a yearly basis. In some cases, more maintenance may be required. It is important to stay on top of sump pump maintenance in order to prevent a disaster. Oftentimes, homeowners will not notice that their sump pump isn’t working until it’s too late. Suddenly, when the sump pump is required, the homeowner discovers that it isn’t working as it should be. Many professional plumbing contractors provide Service Partner Plans that can help you properly maintain your appliances. An annual maintenance plan like this will ensure that your sump pump is always in top working condition.

Most homeowner’s insurance policies in Canada cover “sudden and accidental” water damage, which includes burst pipes. However, the coverage might not extend to damage resulting from lack of maintenance or negligence. It’s essential to review your policy and speak with your insurance provider to understand the specifics of your coverage.

Absolutely! ProSolutions Inc. specializes not only in repairing burst pipes but also in preventive measures. Our experienced technicians can inspect your plumbing system, identify potential problem areas, and provide solutions to prevent pipes from freezing and bursting.

Tankless water heaters have many benefits over traditional hot water tanks however, the truth is, a tankless water heater is not worth it for everyone. Any professional plumbing company can tell you that a tankless hot water system is best for homes that don’t often use large amounts of hot water. For example, if you often take baths in a large tub, or you have numerous high-volume shower heads in your shower, then an on-demand hot water system may not be worth it. On the other hand, a tankless hot water heater will save you money over time, you won’t run out of hot water and it will last much longer than a traditional hot water tank. Consult your local tankless water heater plumber and they can help you decide whether a tankless water heater is right for you.

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