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FAQ Category: Financing

Yes! If you’re a ProComfort Dual or ProHeating Member, you can upgrade your plan with our Air Filter Delivery Add-On—designed to make clean air easy and automatic.

Here’s how it works:

  • You choose your filter size (we offer a variety to match your system)

  • We deliver a full case of filters right to your door

  • You set the delivery schedule based on your home’s needs—every few months, seasonally, or just once a year

Whether you’re dealing with allergies, pets, or just want to keep your system running efficiently, this add-on takes the guesswork out of remembering when to replace your filter. It’s one less thing on your list—and one more way we keep your home comfortable, year-round.

Can’t decide if a furnace service plan is worth it? Beyond saving you time, money, and the headache of an unexpected furnace breakdown in the dead of winter, here are some of the benefits of a service plan:

  • Identification of potential breakdowns before they occur
  • Piece of mind and the ensured safety and comfort for you and your family
  • Lower utility bills as a result of regular maintenance
  • No premium fees for emergency service
  • Automatically scheduled service – so you don’t have to worry about calling to book an appointment!
  • Priority service
  • Discounts on furnace services provided
  • Professional services from trusted experts
  • Satisfaction guarantee

Furnace filter replacement is important if you’re using your AC. Maybe not as frequently as in winter when monthly changes are best. But check the filter regularly to see that it is functioning properly, and replace when necessary.

If you run your AC during the spring or fall, you will want to check your filter more often since this time of year has more allergens and particulates in the air that can cause you to become sick.

Heat pumps do not work in Alberta alone.

While heat pumps are designed to heat efficiently and cool homes by drawing heat from the outside air during cold months and expelling hot air from inside during warmer months, their effectiveness varies based on the climate.

In milder climates, heat pumps can be an excellent alternative to traditional furnaces and air conditioners. Some homeowners even prefer them for their dual functionality. However, in colder regions like Alberta, especially places like Edmonton, the efficiency of heat pumps diminishes.

The reason? As temperatures drop, heat pumps struggle to extract enough warmth from the frigid air to heat a home adequately. In contrast, traditional furnaces are specifically designed to provide consistent and reliable heat, even in the harshest of winters. For Alberta homeowners, where winters can be particularly brutal, relying solely on a heat pump can be a gamble.

Therefore, while heat pumps might be a viable option in some parts of the world, in Alberta, a traditional furnace remains the trusted and recommended choice for ensuring warmth and comfort throughout the year. There are also other and more reliable heating and cooling solutions available to Alberta homeowners.

 

If you live in Edmonton or other northern areas your furnace should be professionally serviced once per year. This will prevent you from having to get expensive furnace repairs or replacements and will extend the life of your furnace. In fact, regularly scheduled inspections and service on your heating system can help identify potential breakdowns and reduce emergency repairs by as much as 95%! Regular service can also lower utility bills by up to 30%.

Harsh winters in Edmonton, and other Albertan cities, can take a toll on heating systems. A company that provides furnace service and maintenance will ensure that everything is in top working condition so that you can rely on your furnace all through the winter without having to worry about issues or failures.

Here’s how much furnace tune-ups & servicing costs in Edmonton.

Furnace size is determined by your home’s square footage, insulation, climate, and other factors. It’s best to consult with a professional technician who can perform a load calculation to determine the right size for your specific needs.
Oversized or undersized furnaces can lead to inefficiencies and comfort issues.

Yes—you definitely should! Even though your furnace isn’t heating your home during the summer, your HVAC system still uses the same ductwork and blower when you run your central air conditioner. That means your furnace filter is still working hard to trap dust, pollen, pet hair, and smoke particles—especially during Edmonton’s dry, dusty summers or wildfire season.

In fact, summer can be one of the most important times to stay on top of filter changes if:

  • You use central AC

  • You have allergies

  • You experience poor outdoor air quality (like wildfire smoke)

  • You have pets that shed

Not sure when to change it? Our Air Filter Delivery Add-On (available with ProComfort or ProHeating Memberships) makes it easy. We deliver the right filter size on your preferred schedule—so your home stays cool and your air stays clean, no matter the season.

If there is a crack in the heat exchanger of your heating system, your furnace could be leaking carbon monoxide (CO). This can be dangerous for you and your family, as CO can cause serious bodily harm and even result in death. Carbon monoxide is a colourless, tasteless, and odourless gas and therefore is not easily detected, especially in small quantities.

Your furnace may be leaking carbon monoxide if you or other members of your household are experiencing any of the following symptoms:

  • Headache
  • Weakness
  • Dizziness
  • Nausea or vomiting
  • Feeling hungover
  • Shortness of breath
  • Confusion
  • Blurred vision
  • Loss of consciousness

If you think your furnace is leaking carbon monoxide contact a local heating company right away. If you think you are experiencing carbon monoxide poisoning, please seek professional medical advice immediately.

To keep your boiler running efficiently, safely, and reliably, it should be professionally serviced once a year. This annual maintenance helps catch small issues before they become big (and expensive) problems, improves energy efficiency, and keeps your warranty valid.

But remembering to book your tune-up each year? That’s just one more thing on an already packed to-do list.

That’s where the ProBoiler Membership comes in. It includes your annual boiler tune-up, priority scheduling, and exclusive discounts on repairs—all without you having to remember a thing. We track the timing, reach out when it’s due, and make it simple to stay on top of your home comfort.

Shopping for a new furnace and wondering what are BTUs? BTU stands for British Thermal Unit – a value traditionally assigned to heat. Technically, a single BTU is the amount of energy that is necessary to increase the temperature of one pound of water by one degree Fahrenheit at sea level. As far as a heating system goes, BTUs refer to the amount of heat that a furnace is able to output.

When it comes to furnaces, the larger the square footage that needs to be heated, the more BTUs you’ll require. For example, it’s suggested that a 1,500 square foot home has a furnace that is able to output 45,000 to 90,000 BTUs.

The key to knowing when to replace your furnace versus when to repair it depends on its age and how many more years you can expect it to last. But, rather than humming and hawing about these questions, there is a simple equation you can use to help you decide.

This equation compares the cost of repairing the unit to the cost of replacing it. Here’s the calculation you can use to decide when you should replace your furnace:

Cost of Repair” x “Age of Unit (in years)” > “Cost to Replace Furnace” = Replace Furnace

Multiply the cost of the furnace repair by the age of the unit. If this number is less than the cost of replacing your gas furnace, then opt for the repairs. If this number is larger, it will be cheaper to replace the furnace.

If you’re living in Alberta, in the St. Albert/Edmonton area, and you’re still unsure, talk to a local heating company. With their expert knowledge about your particular climate, they will be able to help you make a decision as to whether you should repair or replace your furnace.

There are several heating systems to choose from, including:

  • Gas Furnaces: These are efficient and widely used for their affordability and heating capabilities.
  • Electric Furnaces: These are suitable for areas with milder winters but tend to be less energy-efficient.
  • Heat Pumps: They can both heat and cool your home, providing year-round comfort.
  • Hybrid Systems: Combining a heat pump and a gas furnace for maximum efficiency in different weather conditions.
  • Ductless Mini-Splits: Ideal for heating individual rooms or spaces without a central duct system.
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